Refund policy
A. Instructions for cancellation
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us by email returns@suitcase.repair or by post (refer to the address in the imprint) of your decision to cancel this contract by a clear statement. You may use the attached model cancellation form, but it is not obligatory.
You can also exercise your right to cancel online via the cancellation function on our website (Withdraw from contract). If you use this online function, we will promptly send you confirmation of receipt of the cancellation on a durable medium (e.g. by email), including information about the content of the cancellation declaration as well as the date and time it was received.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
To start a return, you can contact us at returns@suitcase.repair. Please note that returns will need to be sent to the following address:
Suitcase.Repair
c/o Subke GmbH
Bültenweg 19
21365 Adendorf
Germany
After you have declared your cancellation, we will send you instructions on how and where to send your package. Your right to cancel does not depend on these instructions or on a prior return request: you can also send the goods back to the address above within the period stated below. Please state your order number on the parcel or enclose the invoice so that we can assign it quickly.
You can always contact us for any return question at returns@suitcase.repair or fill out the cancellation form at the bottom of this page.
Effects of cancellation
Please send the goods back in the condition in which you received them, if possible unused and in the original packaging, so that nothing is damaged on the way. Your right to cancel does not depend on this; you are only liable for a loss in value of the goods that results from handling other than what is necessary to establish their nature, characteristics and functioning (see below). Please enclose the proof of purchase or invoice you can download from your order confirmation email, or state your order number.
Refunds
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return shipping cost
If you cancel this contract, you have to bear the direct cost of returning the goods, unless we have agreed to bear them. Alternatively, suitcase.repair can provide you with a pre-paid return postage label for which the cost will be deducted from the refund amount.
We strive to always provide you with perfectly matching spare parts. For this reason, as a voluntary promise on top of your statutory rights, we bear the cost of the return for parts that fall under our suitcase.repair fitting guarantee, and in these cases we send you a return label if a return is needed. Which parts the guarantee covers is described on the page Returns & Fitting Guarantee.
You shall send back the goods or hand them over without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.
Returns can only be made to the following address:
Suitcase.Repair
c/o Subke GmbH
Bültenweg 19
21365 Adendorf
Germany
The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form or contact us by email mentioning your order number at returns@suitcase.repair:
Suitcase.Repair / Channel Penguin GmbH
Freisinger Str. 19
85737 Ismaning
Germany
Return address:
Suitcase.Repair
c/o Subke GmbH
Bültenweg 19
21365 Adendorf
Germany
E-Mail: returns@suitcase.repair
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
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Ordered on (*) ____________ / received on (*) __________________
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Name of consumer(s)
________________________________________________________
Address of consumer(s)
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Signature of consumer(s) (only if this form is notified on paper)
_________________________
Date
(*) Delete as appropriate